Magento - Help Desk Integration for WebForms





Help Desk Integration for WebForms is a wonderful extension from Mageme.com.

* Now included in WebForms Pro 2 package

Seamless integration between WebForms and Help Desk
Magento versions: 1.3+

* WebForms extension required





WebForms + Help Desk
This extension creates seamless integration between WebForms and your help desk extension. If you have help desk installed in your system you will get great benefit of WebForms.

Product features

  • Convert results to tickets
  • Automatically generate tickets on web-forms submission
  • Extra departments/priority field types for your forms
  • Replace built in ticket forms *
* Only for Aheadworks and Magestore help desk extensions

You need Help Desk first

You can get one of following extensions:
  • Aheadworks Help Desk Ultimate
  • IToris Help Desk
  • Magestore Support Ticket
  • Mage-World Help Desk

Then install WebForms: Help Desk Integration

After you install this package each web-form will get extra settings group in Settings tab. Let them create help desk tickets and assign them to required department. You can always convert web-forms results to tickets with new mass action in results grid.

You`ll notice new configuration settings on Forms Settings page that let you configure default new ticket and reply Help Desk web-forms.

New field types will automatically load values from customer order history and Help Desk:
  • Help Desk / Departments
    Select type field which auto loads customer-visible departments
  • Help Desk / Priority
    Select type field which auto loads default priority list

System Requirements

  • Magento 1.3+
  • WebForms 1.3.2+
  • Help Desk extension

Supported Help Desk extensions

  • Aheadworks Help Desk Ultimate
  • IToris Help Desk
  • Magestore Support Ticket
  • Mage-World Help Desk
  • More coming soon. Contact Mageme.com if you are interested

Magento - Visitors Online Extension

Visitors Online is a free Magento extension that allows store owners to add a block indicating number of visitors on the site. To embed the extension on the site one only needs to insert the block through CMS - visitors online information would appear immediately. Let your shoppers know they are not alone ;)


Installation

Clear the store cache under var/cache and all cookies for your store domain. This step eliminates almost all potential problems. It's necessary since Magento uses cache heavily.
  1. Backup your store database and web directory.
  2. Download and unzip extension contents on your computer and navigate inside the extracted folder.
  3. If you use a different from default theme - be sure to rename folders app/design/frontend/default/default andskin/frontend/default/default to your store's values. Depending on the module, either or both directories may not exist in the package, no need to create them in this case. Using your FTP client upload app and skin directory to your store root.
That's all, the installation is complete now. You can proceed to the Configuration section.

Configuration

Insert next line into necessary layout files where you want to display number of visitors online: <block type="visitorsonline/visitors" name="visitorsonline_visitors" template="visitorsonline/visitors.phtml"/> Also you can use CMS to insert block with number of visitors online. In this case please use next line: {{block type="visitorsonline/visitors" template="visitorsonline/visitors.phtml"}} Also you can create your own layout file with such content: <?xml version="1.0"?>
<layout version="0.1.0">
  <!--Default layout, loads most of the pages-->
    <default>
      <reference name="left">
        <block type="visitorsonline/visitors" name="visitorsonline_visitors" template="visitorsonline/visitors.phtml"/>
      </reference>
    </default>
</layout>
This is an example of using our module which inserts the block with number of visitors online into the left column of default layout. The file name should be visitorsonline.xml and it must be placed inapp/design/frontend/default/default/layout/.

Magento - How to change Admin URL Path?

By default, to access magento admin panel, the url will be something like "http://www.yoursite.com/admin". This setting should be changed to not to let any general user to access your admin panel.

It is advised to change admin url of any magento site to avoid any hacking issues. This can be done by changing the settings in your app/etc/local.xml file.

Search for the below code in your local.xml file.


<admin>
    <routers>
            <adminhtml>
                <args>
                    <frontName><![CDATA[admin]]></frontName>
                </args>
            </adminhtml>
        </routers>
</admin>

Change the name from "admin" to any desired name, here I am changing to "myadminurl"

<frontName><![CDATA[myadminurl]]></frontName>

Save your local.xml file and refresh your caches from System > Cache Management.

Thats it, now you can access your admin panel using the below URL:

http://www.yoursite.com/myadminurl.

Magento Package Installation Service

In many cases it is cheaper and faster to get an installation service from an expert who does it every day. It will economize your time, money and nerves.

We can safely install any desired package to your Magento site so that the current system remains stable and does not incur any problems.

After your purchase you should contact us and provide your site access details along with the administrator login and ftp/sftp access.


If you find package installation hard and frustrating you can apply for this service.


Create an Email Newsletter

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Magento - Change layout of category page

To change the page layout of category or category product listing page:


  1. Go to your theme page.xml file - app/design/frontend/default/{your theme}/layout/
  2. Search for <block type="page/html"
  3. Change the layout in template="page/{your desired layout}"
  4. Your desired layout may be 2columns-left.phtml or 2columns-right.phtml
  5. Finally the code may looks like this        
    <block type="page/html" name="root" output="toHtml" template="page/2columns-left.phtml">